The Japanese, it seems, have some of the best customer service in the world. Like this awesome story from Kotaku chief editor Brian Ashcraft. The story starts out with his wife buying sushi in a department store, and found a bug in it.
She called up Hankyu and told them she bought sushi there and there was a bug in it. The person she spoke with apologized and then offered to refund our money — by immediately driving to our house after we gave him our address.
It gets more awesome from there on in. Read, customer service departments of the world, and realize what utter, epic fail you all represent.